photo of doctor doing online consultation

When Not to Use Online Doctor Consultations

In today’s digital age, online doctor consultations have become a convenient way to manage health without stepping out of your home. However, there are certain situations when online consultations are not the best choice. At Dofody, we strive to provide quality care while balancing the schedules of our doctors, most of whom work in hospitals or have private practices. Here’s a guide on when not to use online doctor consultations.

1. Emergency Medical Conditions

If you are experiencing an emergency medical condition, online consultations are not suitable. Emergency conditions require immediate medical attention, including but not limited to:

  • Severe chest pain or heart attack symptoms
  • Stroke symptoms (such as sudden numbness or weakness, especially on one side of the body)
  • Severe bleeding that won’t stop
  • Difficulty breathing or shortness of breath
  • High fever with rash
  • Severe pain, particularly in the abdomen or back In such cases, it’s crucial to dial your local emergency number or go directly to the nearest emergency room for immediate care.

2. Immediate and Urgent Medical Opinions

At Dofody, our doctors are not available for immediate response to urgent medical queries. Most of our doctors balance their time between their hospital duties and their private practices. Therefore, if you need a swift medical opinion, especially one that could affect your immediate health, an online consultation might not be the best option. Urgent conditions include:

  • Sudden severe headaches or migraines
  • Persistent vomiting or diarrhea
  • Sudden confusion or disorientation
  • Sudden and severe allergic reactions or swelling For such conditions, prompt in-person medical attention is vital.

3. Scheduled Consultations

Understanding our doctors’ schedules is key to utilizing our services correctly. Dofody’s consultation times are scheduled to suit both the doctors and patients. This means our doctors are not available full-time for online consultations. You can expect:

  • A consultation scheduling process that considers both the doctor’s and patient’s convenience.
  • A wait time of up to two days for the consultation.

4. No Provision for Urgent or Emergency Calls

We do not provide urgent or emergency calls or medical services online. Dofody is structured to offer thoughtful and thorough consultations scheduled in advance. This approach ensures that doctors can give adequate attention to each patient without the rush associated with emergency medical services.


In summary, online doctor consultations are a fantastic resource for non-urgent medical issues, follow-up appointments, and routine health questions. However, they are not suitable for emergency medical conditions or urgent medical opinions due to the nature of our scheduling and the part-time involvement of our doctors.

Always prioritize your health and safety by seeking immediate medical attention when necessary. For non-urgent consultations, feel free to book an appointment with Dofody, understanding the possible wait time and the constraints of our service. Your well-being is important to us, and we aim to provide the best possible care within our structured service times.

By understanding these guidelines, patients can make informed decisions about when to book online consultations and when to seek immediate medical attention. Stay healthy and choose the right care for your needs!

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